Question 1

When will my order ship?

Accepted Answer

Your order is currently in the casting phase and is expected to ship in March 2026. You'll receive email updates at each milestone, and you can track progress in the Overview section of your dashboard.

Question 2

Can I change my ring size or engraving?

Accepted Answer

Yes! You can update your ring size and engraving in the 'Size & Engraving' section until we begin the final production phase. After that point, changes may not be possible.

Question 3

How do referral rewards work?

Accepted Answer

Share your unique referral link with friends. When they join the Founder Circle, you both earn ₹500 in credits that can be used on future LUMÉRNA purchases. There's no limit to how many people you can refer!

Question 4

What if I need to update my shipping address?

Accepted Answer

You can update your shipping address anytime in the 'Shipping Address' section. We recommend keeping it current, especially as we approach your delivery date.

Question 5

Is my pledge refundable?

Accepted Answer

This is an all-or-nothing crowdfunding campaign. If we don't reach our funding goal by the deadline, all pledges will be automatically refunded. Once funded, pledges are non-refundable as production begins immediately.

Question 6

How can I contact support?

Accepted Answer

You can reach our support team via email at founders@lumerna.co, through the live chat assistant on this page, or by using the contact form below. We typically respond within 24 hours.

Help & Support

Email Support

Live Chat

Frequently Asked Questions

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